When might a client need to be toured?

A client typically needs to be toured when they are new or have not tanned in over a year because this provides an opportunity for you to familiarize them with the facilities, equipment, and protocols. A tour helps ensure that the client feels comfortable and informed about the tanning process, the various services offered, and any safety guidelines that should be followed. For new clients, this initial orientation can set a positive tone for their experience, making it more likely that they will return.

For clients who are purchasing products only, an extensive tour may not be necessary, as they might not be engaging with the tanning services directly. When clients are upgrading their packages, they may already be familiar with the facilities and might not require a full tour but rather a brief reminder of new options available. Lastly, clients interested in wellness services specifically may also not need a comprehensive tour, as their focus is on those particular services which might not involve the broader tanning facilities. Thus, the timing of a tour is most crucial for those who are either new to the experience or have been away for an extended period.