What is the freeze policy regarding service charges?

The correct answer indicates that a customer incurs a charge of $5 for every month they choose to freeze their account. This policy allows the business to cover administrative costs related to maintaining the frozen status of the account. By implementing a monthly charge, the company also incentivizes customers to consider their decision carefully and possibly continue with their services rather than opting for a freeze. This fee structure is common in subscription services, as it helps maintain the sustainability of the business while providing flexibility to customers.

The other options do not align with standard practices for account freezes. For instance, customers typically do not receive refunds after freezing their accounts as the service is paused rather than canceled. The absence of a charge for freezing services is also inconsistent with a business model that aims to support costs associated with account management. Lastly, a one-time fee for freezing might simplify the process, but it does not reflect the ongoing nature of account maintenance during a freeze period.